Privacy Policy

CCATS are committed to upholding the privacy of your personal information. This Privacy Policy sets out what information of yours will be collected by CCATS when you visit the website, and the ways in which the website uses and safeguards information by those interacting with it. We will not use or share your information with anyone, or for other purposes, except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. This Policy is effective from 7 May 2018.

Information we collect
The website may collect two types of information when you visit this site, specifically, (1) personal information you knowingly choose to disclose; and (2) through cookies and tracking technologies as you browse the website. Both are described below.

Personally identifiable information
We may collect personally identifiable information from you, such as your full name, phone number and email address, if you knowingly provide such information using the “Contact Us” enquiry form on this website. We will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

We will also collect your email address should you choose to opt-in to receive our newsletter. You will only be contacted in relation to upcoming CCATS events and service announcements, and your email will not be shared with any third party. You may opt-out from receiving the newsletter at any time, without giving any reason, by emailing newsletter@ccats.org.uk, or unsubscribing by using the links provided in the newsletter emails. Should you choose to unsubscribe, your email will be removed from our systems immediately and you will not be contacted again.

Non-personally identifiable information
This site uses cookies – small text files that are placed on your computer or device when you visit the website to help the site provide a better user experience. In general, cookies are used to retain user preferences. These cookies do not collect or store any personally identifiable information. There is a lot of information online explaining what cookies are and what they can do; you may wish to visit the All About Cookies web pages.

We use a third-party service, Google Analytics (“Google”), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. As a rule, cookies will make your browsing experience better and more enjoyable. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

How to remove cookies from your browser
How to manage and control cookies in your web browser

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

How we use your information
We use the information that we collect through the enquiries form for administering our business activities, such as: improving the website’s content and offerings; informing our marketing and promotional efforts; and to respond to general enquiries. Collectively, these uses better improve the site and ensure it meets your needs.
This website and its owners may use any information submitted to assist you in answering any questions or queries you may have submitted, or to provide you with further information about the products / services they offer, should you choose to agree.

Retention of personally identifiable information
Enquiry information provided through the CCATS website will only be retained for as long as necessary to carry out the functions of the service, or longer if the information relates to a client who may subsequently receive services from CCATS. At this point it will become part of their client record. Any enquiries that do not translate will be retained for up to a period of one month before being removed from our system.

Right to access personally identifiable information
You are entitled to access your personal information that you provided to us in the enquiry form, or to correct or update such information, by emailing info@ccats.org.uk .

Sharing and selling information
We do not share, sell, or otherwise distribute the information that you provide with anyone except to the extent it is necessary to process transactions, or to provide services that you have requested.

Legally compelled disclosure of information
We may disclose information when legally compelled to do so. In other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service, or to protect the safety of our users and the public.

Links to other websites
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that our Privacy Policy does not apply to third-party websites or services, and your browsing is subject to that third-party’s own polices.

Consent
By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy.

Changes to the Privacy Policy
The content of this Privacy Policy may change from time to time. If we make any changes to the Policy, they will be posted on this page. This Privacy Policy was last updated on 20 July 2018.